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International Customers

We are shipping to many European countries. Here is some helpful information for foreign customers who are not fluent in the German language, but wish to order in our online shop.

Delivery – How do you deliver?

Our shipping partner DHL will deliver your package up to the German border. From there on DHL passes your parcel to a domestic forwarder. Please note that the shipping cost depends on the specific shipping partner. If you wish a shipment tracking information of your package, please contact us, we can tell you the current status of your shipment.

Please note that your delivery may take more than 5 days. You'll find more detailed information about the delivery time to your country in the shipping cost overview.

Click here for country-specific shipping cost overview

For any questions on the delivery, please write us an e-mail to

Drugs and other products that require cold storage

Some products need to be stored constantly between 2-8°C. We do not ship cooled products to other countries than Germany. Thank you for your understanding.

Foreign prescriptions – Do you accept my prescription?

Yes, if you want to send us a foreign prescription, please note that there are special rules in every country we have to check first. Each order includes therefore an individual check, which may take a little more processing time than usual. Please note it is necessary that you send us your genuine medical prescription in paper. We´ll ship your order after we received your prescription.

The shipping cost depends on the forwarder, but if the drug on your prescription cost more than 250€, you do not have to pay any shipping costs.

Please contact us before you send your prescription to us, then we can jointly clarify whether your prescription is allowed in Germany and legal to ship to your country. For a faster processing, please send us a picture of your prescription as an e-mail to

Ordering Online

Here are some helpful translations that will make it easier for you to order in our online shop:

Warenkorb = shopping cart
Kasse = Checkout
Weiter = continue
Anmelden = register
Rechnungsadresse = billing address
Lieferadresse = shipping address
Zahlungsart = payment method
Versandart = shipping method
Zahlungspflichtig bestellen = submit order
AGB = terms and conditions

Payment method – How can I pay?

If your billing address is not in Germany, you can to choose from three payment methods: PayPal®, credit card, and prepayment.

Shipping Policies

We are shipping to the following countries: Austria, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Latvia, Lithuania, Malta, Netherlands, Portugal, Sweden, Switzerland and Slovakia.

If you address is not in one of those countries, we cannot accept orders from you. Thank you for your understanding.